EXCHANGES, RETURNS, LAYAWAYS & CANCELLATIONS
If you wish to cancel your standard in-stock product order please notify HLHF within two business days of your order and your funds will be returned to you. This must take place BEFORE delivery or pickup. Custom orders cannot be cancelled. If you have received your standard in-stock product, and, within five business days, you have a change of heart, please contact us as we may be able to offer you an exchange for another item or a store credit toward a future purchase. All exchanges and store credits are subject to HLHF’s discretion. In the rare event that neither a store credit nor an exchange for an in-stock item will resolve the matter, a minimum 20 percent re-stocking fee calculated from the original purchase price will be chargeable. All layaways, floor models and custom orders are final sale. If customers are unable to complete layaway payments on schedule, prior payments may be forfeited.